Good evening Neighborhood Council Representatives:

Participants of the Cityride transport program no longer have to go each month to a Metro retailer or Metro Customer Center to have Metro passes loaded to their TAP cards.

The City of Los Angeles Department of Transportation has announced that Cityride participants who currently have a Metro Senior/Disabled TAP card will now be able to have Metro monthly passes automatically loaded to their TAP cards when they submit their quarterly orders to Cityride.

The program serves seniors and persons with disabilities.

Thank you for communicating this important program change.

Best Regards,
Laura


........................................................................
Laura Keller
Media/Public Relations Specialist, Public Information Office
Department of Transportation, City of Los Angeles
Laura.Keller@lacity.org
213-972-8446
http://ladot.lacity.org



FOR IMMEDIATE RELEASE Contact: Bruce Gillman, Public Information, (213) 972-8406
LADOT CITYRIDE USERS MAY NOW HAVE THEIR METRO PASSES
AUTOMATICALLY LOADED TO THEIR TAP CARDS
LOS ANGELES (Nov 19, 2009)— Cityride participants no longer have to go each month to a Metro retailer or
Metro Customer Center to have Metro passes loaded to their TAP cards.
The City of Los Angeles Department of Transportation (LADOT) has announced that Cityride participants who
currently have a Metro Senior/Disabled TAP card will now be able to have Metro monthly passes automatically
loaded to their TAP cards when they submit their quarterly orders to Cityride.
“We are pleased to announce this easy way for Cityride participants to have Metro passes loaded onto their TAP
cards. Our goal is to improve the quality of life for all of our customers and their family members,” said Rita L.
Robinson, LADOT general manager.
Cityride participants who submit orders postmarked by the first day of a month will have their passes loaded
onto their TAP cards for use by the first day of the following month. For example, if an order received by
Cityride is postmarked between November 15, 2009 and December 1, 2009, Metro will automatically load the
TAP card with a monthly pass beginning January 1, 2010 and the succeeding months requested.
TAP card users must activate their TAP cards prior to initial use each month. This is done by tapping the TAP
card on a Metro bus farebox, rail station gate, or rail station validator between the 18th and 23rd of a month. This
validates the card, and it becomes ready for use by the first day of the following month.
Information and application forms for Metro Senior/Disabled TAP cards are available at Metro Customer
Centers, select senior centers, on the web at www.taptogo.net, and by phone at 1-866-TAPTOGO (827-8646).
The Cityride website https://farepayments.cityride.net/balance is now available for Cityride participants to view
the status of their Cityride card account, as well as verify the Metro passes loaded to their TAP cards. There is
also a Cityride link on LADOT website: www.ladottransit.com. Internet access is available at public libraries,
and assistance is available at City of Los Angeles Senior Multipurpose Centers.
LADOT is dedicated to moving Los Angeles forward as quickly and safely as possible. Drivers, bus riders,
bicyclists and pedestrians are encouraged to visit LADOT’s website at http://ladot.lacity.org for information
about DASH, Commuter Express, bicycling in the City and an array of transportation services.
Area commuters can visit the Department’s website for real-time traffic and parking facilities information. Realtime
traffic reports are a product of LADOT, innovators of the Automated Traffic Surveillance and Control System
(ATSAC) technology.
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